Shipping & Delivery

We deliver to the countries and regions available for selection at checkout for the relevant order. If a country or postcode is unavailable there, we currently cannot accept an order for that address.

Shipping costs depend in particular on the delivery address, cart and available shipping method. The specific total is shown separately at checkout before you place an order with an obligation to pay.

Any free-shipping threshold or special offer applies only where it is expressly shown in the shop or at checkout.

The expected delivery period for the specific order is shown at checkout or in the order confirmation. For advance payment, it begins when payment is received; otherwise, it begins when the contract is concluded.

Orders are not processed or delivered on Sundays and public holidays. We will inform you without undue delay about foreseeable delays or permanent unavailability.

The method available at checkout is fulfilled by a carrier used for the delivery area. Where tracking is available, you will receive a link by email after the parcel is handed to the carrier.

We make partial deliveries only where reasonable for you. They do not result in additional shipping charges.

Please check the delivery address, name, postcode and any building or unit details before placing the order. Changes may no longer be possible after the shipment has been handed to the carrier.

If a parcel is returned to us for reasons for which the recipient is responsible, we may charge the costs actually incurred for shipping it again.

Please check the parcel for visible damage on receipt and, where possible, have it recorded by the carrier. Contact info@eishockey.at so that we can promptly assist with the next steps.

Failure to report damage immediately does not restrict statutory warranty or consumer rights.

Information about withdrawal, periods, return costs and the model withdrawal form is available on the “Right of Withdrawal” page. For complaints and other returns, contact info@eishockey.at.

Deliveries outside the European Union may incur customs duties, import VAT or other charges. These are levied by the relevant authorities and must be paid by the recipient unless checkout states otherwise.